Nicole A.
I paid for two pet portraits and then a screen popped up asking if I wanted to add one mug for $20. I assumed I could pick another pet to be on the mug, but as soon as I clicked to purchase the mug it randomly chose one of the two pet portraits I had just paid for. I immediately email customer service to cancel the mug and hve my cc refunded. Hazeline assured me it would be cancelled and refunded. Two weeks later I checked in and Hazeline said the manager was out but they would take care of it as soon as they returned. It has now been almost a month, I still hve no refund, and Hazeline has not answered the last two emails I sent regarding my refund. Terrible customer service, and now I’ll hve to dispute the charge with my cc company.
Aneeta B.
I ordered this mug and never received it. I did in fact receive the pet portrait that was part of the order. I'm very disappointed. Also the pricing changed a week later after I placed my order and it was half the price. Still waiting to hear from customer service--hope they get it resolved.
Sherry O.
I paid for the mug and it has not been refunded or delivered. The customer service is appalling.
Rachel L.
I never received the is product
雅美 鈴.
とても満足しています。写真とは違う温かみがあります。愛犬タロは亡くなり、とても辛いですが絵を見ていると笑顔になれます。一生の宝物です。
Tony M.
Mug isn't worth the $20. It was a fun idea but it's super plain and just ok over all.
Mathew B.
Amazingly done.
My girlfriend loved the mug. Thanks again!
Meghan R.
I ordered a mug for my neighbor with their dogs face on it! They absolutely loved it. The picture was spot on and very well done.
Nayri A.
Terrible terrible terrible. I ordered my mug on 12/4 to give as a Christmas gift. I was sure it would arrive on time because the website stated that day was the last day they guaranteed it would arrive on time for Christmas. Just to be sure, I paid for expedited shipping. It is currently January 3rd and I still haven't received my mug. Apparently it shipped on Dec 19. I don't know what kind of expedited shipping takes over 14 days. I keep getting emails to rate my mug. I haven't even received it yet. I've reached out to customer service multiple times via email and IG dm. I've barely received a response and when I do it's just "please be patient." Not accommodating at all. Terrible brand.
Customer
Love this!! Great present
Teall R.
Lovely mug I'm sure my partner will love it when he opens it on Christmas
Tracy M.
Love this mug! You captured his sweet personality. We couldn't be happier with how it turned out!
Frankie C.
Sent in some bad quality pictures as my dog Scrumpy has been ill recently. When i got my mug I was honestly emotional at how life like they’d got it to look, and how animated it looked. A great addition to my mug collection! Would 100% recommend!!
Chloe D.
A beautiful picture that is going make an excellent present for a special someone who loves her dogs as if they were her own children
Nova
Love my mug
High quality service
